Privacy Policy

Vantage Tree Services Pty Ltd

1. Introduction

Vantage Tree Services Pty Ltd ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and address.
Payment Information: Credit card details, billing address, and other payment-related information.
Service Information: Details about the services you request or have received from us.

2.2 Non-Personal Information

We may also collect non-personal information that does not identify you, including:

Browser and Device Information: IP address, browser type, operating system, and device type.
Usage Data: Information about how you use our website and services.

3. How We Collect Information

We collect information in the following ways:

Directly from You: When you contact us, request services, fill out forms, or provide information directly to us.
Automatically: Through cookies, web beacons, and similar technologies when you use our website.
From Third Parties: From service providers and other third parties that assist us in providing services to you.

4. How We Use Your Information

We may use your information for various purposes, including:

To Provide Services: To deliver the services you have requested, including tree care and maintenance.
To Process Payments: To process transactions and manage billing.
To Communicate: To respond to your inquiries, provide updates, and send administrative information.
To Improve Our Services: To understand how our services are used and to improve our offerings.
For Marketing: To send promotional materials and offers, with your consent where required.

5. How We Share Your Information

We may share your information in the following ways:

With Service Providers: With third parties that perform services on our behalf, such as payment processing and customer support.
For Legal Reasons: If required by law or to protect our rights, property, or safety, or that of others.
In Business Transfers: As part of a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.

6. Data Security

We use reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of your information.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can request access to and correction of your personal information.
Opt-Out: You can opt out of receiving marketing communications from us.
Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve your experience on our website. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vantage Tree Services Pty Ltd

Email: alex.craig@vantagetrees.com.au
Phone: 0429528032